Different Phases of Mobile Device Lifecycle Management

5 Phases of Mobile Device Lifecycle Management

Mobile device lifecycle management (MDLM) is the secret to keeping productivity and employee morale high in organizations. When endpoint devices are accounted for, managed, and supported by MDLM, IT teams can focus on their core strategic tasks. Mobile Computer Services, a managed IT company, shares the various phases and processes included in MDLM.  

Device lifecycle management usually includes the following 5 phases: 

1. Device Procurement

The procurement of a new device is the first phase of a mobile device lifecycle. The purpose is to solve a problem efficiently and cost-effectively. After ascertaining the purpose and specifications of a device needed, it is procured from a vendor or designed as well as tested by an engineer. The procurement process also includes device staging, integration, and kitting to ensure that end-users receive devices that offer optimum functioning. 

2. Implementation

Before the devices are delivered to the end-users, there are some more actions required to make the device ready for use. The device would need to be enrolled into the organization’s existing technology platforms and applications such as a mobile device management system. The security settings would need to be configured. User accounts will be created, and privileges and access rights will be assigned. After all this, the device will be delivered to employees for use. End-user training and device monitoring are conducted during this implementation phase to ensure swift deployment and problem resolution.

3. Maintenance

Maintenance is one of the most crucial phases of device lifecycle management because when devices malfunction, the repair costs go up while employee productivity goes down. The ongoing operability of a device is of utmost importance and it makes sense, therefore, to have a system in place that will allow seamless management of the device repair, return, and replacement process. 

4. Reporting

Tracking and analyzing device performance and health can be a time-consuming project. Therefore, businesses must streamline the generation and review of performance reports and measure them against the business objectives. Any red flags or flaws in the device can be addressed swiftly when the data is being constantly monitored.

5. Decommissioning

A piece of equipment should be re-purposed or disposed of in an environmentally friendly manner, and adequate security measures must be followed to re-purpose/dispose of the device. Retiring devices correctly is necessary to stay compliant with healthcare regulations and also protect confidential data. E-wasting of devices also enhances the sustainability of a business and helps maintain the right reputation.

The above-mentioned stages of the mobile device lifecycle are ongoing and continue in a loop for businesses. Managing these stages requires constant monitoring and action. Businesses can outsource this tedious yet crucial task to managed IT companies like Mobile Computer Services and free their core IT teams to work on other priorities.

Why Mobile Computer Services?

Mobile Computer Services offers a comprehensive array of solutions that take away IT headaches. A managed IT services company in Wake Forest, Mobile Computer Services works with local businesses, overseeing their entire IT infrastructure and operations – from daily IT tasks to long-term strategic technology decisions. 

It provides businesses with an assigned, dedicated team of certified engineers who don’t provide the business with just technology but also manage that technology. 

Learn more about managed IT services offered by Mobile Computer Services, Inc. at Wake Forest. Call now at (919) 230-2900.